Airport, Lounge and In-Flight Services

Updated October 18, 2021

Thank you very much for your continued and loyal support of ANA.

ANA has adopted a range of precautionary measures in response to the outbreak of COVID-19 in order to maintain a safe, secure environment for its customers, cabin crew and other employees.
ANA's handling in regard to this outbreak is as follows.

Information
  • The information for "In-Flight Services" has been updated. (Updated October 18, 2021)
  • The information for "About Lounge Services" has been updated. (Updated October 14, 2021)
  • The information for "Airport Handling" has been updated. (Updated September 10, 2021)

Airport Handling (Updated September 10, 2021)

Due to the expansion of COVID-19, strict entry restrictions and quarantine procedures, there is a possibility that customers will be kept waiting a long time for entry into each country.
We will continue to strive and maintain our airport service, but we would appreciate your understanding in advance for the inconvenience.

Due to the temporary reduction in flights caused by falling passenger demand, some airport counters may either be closed temporarily or operating at different hours.

For information on airport counters and opening times, please see Airport Guide (Japan Domestic Flights) and ANA International Airport Check-in Counter Opening Times.

Even when completing check-in online or at a self-service check-in machine, passengers using the following routes must bring the documentation and other items stipulated in the entry conditions for the country in question to a check-in counter for confirmation afterwards. Please go to a staffed check-in counter at the airport to receive your boarding pass.

  • Japan Departures
    Arrivals in China, Hong Kong, Taiwan, Thailand, Singapore, Cambodia, Indonesia, India, Australia, Malaysia, the United States, Canada, the United Kingdom, France, Belgium, Germany(Frankfurt)
  • Japan Arrivals
    Departures from China, South Korea, Hong Kong, the UK, Germany(Frankfurt), Australia(Sydney), the United States(Los Angeles)

The Ministry of Land, Infrastructure, and Transport issued an order to ask passengers with fever to refrain from using airplanes, to prevent the expansion of COVID-19. We have therefore installed thermographs at certain airports at the request of the ministry to check the body temperature of passengers boarding our aircraft. We appreciate your understanding and cooperation.

Due to the spread of COVID-19, current service provided are subject to change to comply with the applicable laws/ordinances and travel conditions of the relevant country and/or your destination. We will continue to strive and maintain our airport service but would appreciate your understanding in advance for the inconvenience. Please refer to Customers needing special assistance for further details.

  • Due the COVID-19 pandemic, we have temporarily suspended the check-in of pets on the following routes in accordance with instructions from the relevant authorities:
    • Flights to Hangzhou and to/from Shenzhen
    • Flights to Guangzhou (from August 1, 2021)
  • Please note that although we have restarted the check-in of pets on flights to Shanghai Pudong Airport as of June 16, 2021, the Shanghai Municipal People's Government instructs that pets stay on board after arrival while staff appointed by the airport quarantine officer disinfect the cargo compartment (including the pet loading space).

Please make sure to contact the quarantine office, embassy, etc., of the departure and destination countries/regions to find out what documentation is required to import/export your pet and prepare all of this documentation in advance. This may include an export quarantine certificate, health certificate, and import certificate.
Please also note that you may be unable to check your pet into the cargo compartment on routes other than the above due to the relevant country's laws and quarantine system. For further details, please see For Passengers Traveling with Pets (International Flights).

In-Flight Services (Updated October 18, 2021)

ANA will continue to adopt precautionary measures in response to the outbreak of the Coronavirus in order to maintain a safe, secure environment for its customers, flight/cabin crew and other employees. We kindly request your understanding of any inconveniences caused by changes to our in-flight services.

  • The symbol "⇔" indicates the locations between which the route is operated.

We will offer the following services so that passengers can enjoy their meals in greater safety on board.

  1. Meals will be served on a tray.
  2. Meals will be served with a lid or cover whenever possible.

Economy Class

Economy Class services provided on our Japanese Domestic routes have changed.

  • We offer green tea, apple juice,hot coffe, ANA original beef consome soup, and water.
  • Period: From October 20, 2020, until further notice.

We will offer the following services so that passengers can enjoy their meals in greater safety on board.

  1. Meals will be served on a tray.
  2. Meals will be served with a lid or cover whenever possible.

First Class

The menu will change from April 1, 2020 due to operation of meal caterer in Frankfurt is extremely limited.

First Class Pre-order Meal service

First Class Pre-order Meal service will be suspended on the applicable routes.

Applicable International Routes Period
From Frankfurt to Japan From April 1, 2020 until further notice

Business Class

We may not serve in-flight meal and will serve snacks instead from Japan to Dalian route due to a request from the Dalian City Authority as of March 19, 2020.
For further details, please see the page with Business Class meals and drinks by route.

Applicable International Routes Period
From Japan to Dalian From March 19, 2020 until further notice
Business Class Pre-order Meal service

Business Class Pre-order Meal service will be suspended on the applicable routes.

Applicable International Routes Period
From Japan to Dalian From March 19, 2020 until further notice
Special Meal Pre-order

Special Meal Pre-order service will be suspended on the applicable routes.

Applicable International Routes Period Meal Type
From Japan to Dalian From March 19, 2020 until further notice Unable to reserve Kosher Meal (KSML)
From Japan to Shanghai(Hongqiao, Pudong)
From Japan to Qingdao, Guangzhou
From Japan to Shenzhen, Hangzhou
From April 28, 2020 until further notice Unable to reserve Vegetarian Raw Meal(RVML)、Kosher Meal (KSML) and Fruit Platter Meal(FPML)
From Shanghai(Hongqiao, Pudong) to Japan From April 28, 2020 until further notice Unable to reserve Vegetarian Raw Meal(RVML)

Economy Class

We may not serve in-flight meal and will serve snacks instead from Japan to Dalian route due to a request from the Dalian City Authority as of March 19, 2020.
The method used for serving in-flight meals will be partially changed on the following routes.

  • Japan ⇔ Guangzhou (From August 4, 2021 onward)
  • Japan ⇔ Shenzhen (From August 9, 2021 onward)
  • Japan ⇔ Hangzhou (From September 2, 2021 onward)
  • Japan ⇔ Qingdao (From October 20, 2021 onward)

For further details, please see the page showing the Economy Class meal and drink menu for each international route.

Paid Exclusive Dining service

Paid Exclusive Dining service will be suspended on the applicable routes.

Applicable International Routes Period
From Japan to Shanghai(Hongqiao, Pudong), Dalian
From Japan to Qingdao, Guangzhou
From Japan to Shenzhen, Hangzhou
From March 19, 2020 until further notice
Special Meal Pre-order

Special Meal Pre-order service will be suspended on the applicable routes.

Applicable International Routes Period Meal Type
From Japan to Dalian From March 19, 2020 until further notice Unable to reserve Kosher Meal (KSML)
From Japan to Shanghai(Hongqiao, Pudong)
From Japan to Qingdao, Guangzhou
From Japan to Shenzhen, Hangzhou
From April 28, 2020 until further notice Unable to reserve Vegetarian Raw Meal(RVML)、Kosher Meal (KSML) and Fruit Platter Meal(FPML)
From Shanghai(Hongqiao, Pudong) to Japan From April 28, 2020 until further notice Unable to reserve Vegetarian Raw Meal(RVML)

Japan domestic in-flight sales items can be purchased via ANA STORE@SKY, an online store accessible when using in-flight Wi-Fi or the Wi-Fi service in ANA lounges.
If you wish to view the ANA SKY SHOP magazine, please ask a cabin attendant.

  • Please note that we do not sell items on board.
Applicable Japan Domestic Routes All Routes

Our in-flight duty free sales service and pre-order service for international flights will restart as of December 10, 2020. In consideration of hygiene, we will implement the following infection prevention measures.

  • You can confirm the items on sale on your seat monitor.
  • If you wish to view the ANA SKY SHOP magazine, please ask a cabin attendant.
  • We will accept orders on board via the seat monitors.
    • If unsupported aircraft, please use the order form.
  • The handling of cash on board will be discontinued. Only credit cards, ANA Gift Cards/ANA Travel Vouchers and ANA Value Vouchers (incl. ANA Diamond Service Domestic/International In-Flight Sales Coupons) can be used for purchases made on board.
Applicable International Routes Period
Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong, Seoul (Gimpo) ⇔ Japan From March 2, 2020 until further notice
London, Paris, Frankfurt, Munich, Dusseldorf, Brussels, Vienna, Vladivostok ⇔ Japan From March 25, 2020 until further notice
All Routes From December 10, 2020 onward

The provision of newspapers and magazines will be suspended.

Japan Domestic Routes
Applicable Routes Period
All routes From March 2, 2020 onward
International Routes
Applicable International Routes Period
Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong, Seoul (Gimpo) ⇔ Japan From March 2, 2020 onward
London, Paris, Frankfurt, Munich, Dusseldorf, Brussels, Vienna, Vladivostok ⇔ Japan From March 25, 2020 until further notice
All Routes From April 1, 2020 onward

The provision of newspapers and magazines in the seat pockets will be suspended.

International Flights

  • TSUBASA -GLOBAL WINGS-, ANA SKY CHANNEL: Please let a cabin attendant know if you would like a copy of either of these in-flight magazines.
  • ANA SKY SHOP: Provision will be suspended.
Applicable International Routes Period
Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong, Seoul (Gimpo) ⇔ Japan From March 2, 2020 onward
London, Paris, Frankfurt, Munich, Dusseldorf, Brussels, Vienna, Vladivostok ⇔ Japan From March 25, 2020 until further notice
All Routes From April 1, 2020 onward

Domestic Flights

  • TSUBASA -GLOBAL WINGS, ANA SKY SHOP, SERVICE INFORMATION (all classes), menu (Premium Class): Please let a cabin attendant know if you would like a copy of either of these in-flight magazines.
Applicable Routes Period
All routes From March 6, 2020 onward

Premium Class

Please note that the provision of pillows has been suspended as of March 6, 2020.

Applicable Japan Domestic Routes All routes with Premium Class
Period From March 6, 2020 onward

Economy Class

Blancket services will be suspended in Economy Class on all routes.

Applicable Japan Domestic Routes All routes
Period From March 6, 2020 onward

By request of the Japanese Ministry of Health, Labour and Welfare, we have been making an on-board announcement on some flights asking passengers with symptoms, such as a cough or fever or those taking cough or fever medication, to report to an airport quarantine inspector upon arrival.

Applicable Routes From Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao/Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong to Japan

Certain anti-bacterial air sanitizers used to prevent the spread of COVID-19 and similar infections are not permitted for air transport.

Examples of Applicable Products

Cleverin (stand-alone type, stick pen type, stick hook type) by Taiko Pharmaceuticals Co., Ltd

  • Sanitizers that are applied directly to the hands (including gel-type ones) are permitted for both carry-on and check-in.

Health cards containing information regarding the dedicated online questionnaire created by the Ministry of Health, Labour and Welfare and quarantine stations are being distributed on board flights arriving in Japan.

About Lounge Services (Updated October 18, 2021)

  • The provision of alcohol in ANA owned lounges will be temporary suspended in accordance with the policy of the "Scheduled Airlines Association of Japan" due to the declaration of a state of emergency or priority preventative measures. Please refrain from drinking alcohol brought into the lounge.

Measures from October 1, 2021 onward

Airport

Required by

Period

Offering time

Haneda Airport

The Requirement from
municipality

From October 1 to October 24

11:00 - 20:00

Narita Airport

The Requirement from
municipality

From October 1 to October 24

11:00 - 20:00

Itami Airport

The Requirement from
municipality

From October 1 to October 31

11:00 - 20:30

Kansai Airport

The Requirement from
municipality

From October 1 to October 31

11:00 - 20:30

Naha Airport The Requirement from
municipality
From October 1 to October 31 11:00 - 20:00
  • We may close or change opening hours of international and domestic lounges and guide customers to lounges which remain open.

Applicable lounges

Airport Satellite Lounge Current Situation
Haneda Near Gate 62 ANA SUITE LOUNGE Normal Operation
(From 5:15 until last departure of ANA flight)
Haneda Near Gate 62 ANA LOUNGE Normal Operation
(From 5:15 until last departure of ANA flight)
Haneda Near Gate 60 ANA LOUNGE Normal Operation
(From 5:15 until last departure of ANA flight)
New Chitose   ANA SUITE LOUNGE Normal Operation
(From 6:30 until last departure of ANA flight)
New Chitose   ANA LOUNGE Normal Operation
(From 6:30 until last departure of ANA flight)
Itami   ANA SUITE LOUNGE Normal Operation
(From 6:00 until last departure of ANA flight)
Itami   ANA LOUNGE Normal Operation
(From 6:00 until last departure of ANA flight)
Fukuoka   ANA SUITE LOUNGE Normal Operation
(From 6:00 until last departure of ANA flight)
Fukuoka   ANA LOUNGE Normal Operation
(From 6:00 until last departure of ANA flight)
Okinawa (Naha)   ANA SUITE LOUNGE Normal Operation
(From 6:05 until last departure of ANA flight)
Okinawa (Naha)   ANA LOUNGE Normal Operation
(From 6:05 until last departure of ANA flight)

No changes to opening hours of ANA LOUNGE aside from above airports.

  • We may restrict access to some areas in the lounge during less congested hours at New Chitose Airport, Haneda Airport, Itami Airport, Fukuoka Airport, Okinawa (Naha) Airport.

Lounge operation for internatilnal flights

Applicable lounges

Haneda Airport
Terminal Satellite Lounge Current Situation
Terminal 2   ANA SUITE LOUNGE Closed from April 11, 2020
Terminal 2   ANA LOUNGE Closed from April 8, 2020
Terminal 2   ANA ARRIVAL LOUNGE Closed (Postpone opening from March 29, 2020 until further notice)
Terminal 3 Near Gate 110 ANA SUITE LOUNGE Normal Operation
(From 5:00 until last departure of ANA flight)
Terminal 3 Near Gate 110 ANA LOUNGE Closed* from April 8, 2020
(Open on certain dates)
  • As of April 8, 2020, we have been asking customers with access to the ANA Lounge to use the adjacent ANA SUITE LOUNGE. However, we will now be asking these customers to use the ANA Lounge when it is open.
  • We may restrict access to some areas in the lounge during less congested hours.
Closure of TIAT Shower room at Haneda Airport

Due to closure of TIAT Shower room at Terminal 2 and 3, shower service is not available.
Period: From April 3, 2020 until further notice.

Narita Airport
Terminal Satellite Lounge Current Situation
Terminal 1 Satellite 2 ANA LOUNGE Closed (Postpone opening from March 29, 2020 until further notice)
Terminal 1 Satellite 4 ANA SUITE LOUNGE Closed from April 1, 2020
Terminal 1 Satellite 4 ANA LOUNGE Closed from April 1, 2020
Terminal 1 Satellite 5 ANA SUITE LOUNGE Normal Operation
(From 7:00 until last departure of ANA flight)
Terminal 1 Satellite 5 ANA LOUNGE Closed* from April 8, 2020
(Open on certain dates)
Terminal 1   ANA ARRIVAL LOUNGE Closed from April 9, 2020
  • As of April 8, 2020, we have been asking customers with access to the ANA Lounge to use the adjacent ANA SUITE LOUNGE. However, we will now be asking these customers to use the ANA Lounge when it is open.
  • We may restrict access to some areas in the lounge during less congested hours.
Chubu Centrair International Airport
Terminal Satellite Lounge Current Situation
Terminal 1   STAR ALLIANCE LOUNGE Closed from March 30, 2020
Kansai International Airport
Terminal Satellite Lounge Current Situation
Terminal 1   ANA LOUNGE Closed from March 30, 2020
  • Services and Opening hours of third party lounge may change without prior notice.
  • Please refer below the most update of lounge operation upon boarding of ANA group operated flight.
  • Opening hours, lounge access policy and services of third party lounge may change without prior notice by instructions of airport authortity or judgement of lounge owner.
    Lounge services may not be available due to temporary closure at some airports outside of Japan.
Airport Lounge Current Situation
Seattle The Club at SEA Lounge Open
San Francisco United Polaris Lounge Closed
United Club Open
Opening hours:
E concource : Operated by 5:45 am - 6:30 pm
F concource : Operated by 5:45 am - 11:00 pm
G concource : Operated by 7:00 am - 9:00 pm
Los Angeles Star Alliance Lounge Open
Opening days and hours:
Operated by 9:00 am - 1:00 am on every Mon/Tue/Fri
7:00 am - 1:00 am on every Wed/Thu/Sat/Sun.
Chicago United Polaris Lounge Closed
United Club Open
New York British Airways First Lounge Closed
British Airways Club Lounge Open
Washington D.C. Turkish Airlines Lounge Open
Opening hours:
Operated by 8:00 am - 11:00 pm
Lufthansa Senator Lounge Open
Opening days and hours:
Operated by 2:00 pm - 10:00 pm on every Mon/Wed/Sat
2:00 pm - 6:00 pm on every Tue/Thu/Fri/Sun.
Lufthansa Business Lounge Closed
Houston United Polaris Lounge Closed
United Club Open
Opening hours:
Terminal E : Operated by 5:45 am - 8:00 pm
Terminal B : Operated by 7:45 am - 8:00 pm
Terminal C (Near gate C1) : Operated by 5:45 am - 8:00 pm
Terminal C (Near gate C33) : Operated by 7:45 am - 8:00 pm
Vancouver Plaza Premium Lounge Closed
Mexico City Grand Lounge Elite Partially closed.
(Lounge near Gate 19 is only available.)
(Shower service is not available.)
Honolulu ANA SUITE LOUNGE Closed
ANA LOUNGE Closed
United Club Open
(Lounge access is partially restrcted in accordance with instruction of local authority.)
  • Please refer below the most update of lounge operation upon boarding of ANA group operated flight.
  • Opening hours, lounge access policy and services of third party lounge may change without prior notice by instructions of airport authortity or judgement of lounge owner.
    Lounge services may not be available due to temporary closure at some airports outside of Japan.
Airport Lounge Current Situation
London SilverKris Lounge Open
(First Class Lounge will remain closed until further notice.)
United Club Closed
Lufthansa Business Lounge Open
Paris Star Alliance Lounge Closed
Brussels Brussels Airlines Lounge Closed
Brussels Airport Diamond Lounge Open
Opening hours:
Operated by 5:00 am - 9:00 pm
Frankfurt Lufthansa Senator Lounge Open
(Lounge is available for Business class passengers as well.)
Opening hours:
Hall B : Operated by 6:00 am - 9:30 pm
Lufthansa Business Lounge Open
Opening hours:
Hall A : Operated by 7:00 am - 9:30 pm
Hall A-WEST : Operated by 6:00 am - 9:30 pm
Hall B : Operated by 6:00 am - 2:00 pm
Hall Z : Operated by 6:00 am - 2:00 pm
Munich Lufthansa Senator Lounge Open
Opening hours:
Operated by 7:30 am - 10:00 pm
Lufthansa Business Lounge Open
Opening hours:
Operated by 7:30 am - 10:00 pm
Dusseldorf Lufthansa Senator Lounge Closed
Lufthansa Business Lounge Open
Opening hours:
Operated by 5:15 am - 8:00 pm
Vienna Austrian Airlines Lounge Open
Opening hours:
Operated by 7:45 am - 1:30 pm
(Opening hours are subject to change depending on the situation.)
Vladivostok Primorye Lounge Open
  • Please refer below the most update of lounge operation upon boarding of ANA group operated flight.
  • Opening hours, lounge access policy and services of third party lounge may change without prior notice by instructions of airport authortity or judgement of lounge owner.
    Lounge services may not be available due to temporary closure at some airports outside of Japan.
Airport Lounge Current Situation
Shanghai (Pudong) Air China Lounge (No. 71 Lounge) Open
Shanghai (Hongqiao) V01 Lounge Closed
Beijing Air China Lounge Partially closed
(First class lounge is only available.)
Guangzhou Airport Authority Lounge Open
Dalian First Class Lounge Open
Qingdao First Class Lounge Open
(V2 room is only available.)
Xiamen Xiamen Airport Lounge Open
Hangzhou First Class Lounge Open
Shenyang Taoxian International Airport Lounge Open
Chengdu First Class Lounge Open
Wuhan Airport Authority Lounge Closed
Shenzhen Shenzhen Airport Lounge Open
Hong Kong United Club Closed
SilverKris Lounge Closed
Taipei (Taoyuan) EVA Air Lounge Open
(Food and beverage services are temporarily suspended in accordance with instruction of airport authority.Refreshments for take away is available.)
Taipei (Songshan) Airlines VIP Lounge Open
(Food and beverage services are temporarily suspended in accordance with instruction of airport authority.Refreshments for take away is available.)
Seoul (Gimpo) Asiana Airlines Lounge Closed
  • Please refer below the most update of lounge operation upon boarding of ANA group operated flight.
  • Opening hours, lounge access policy and services of third party lounge may change without prior notice by instructions of airport authortity or judgement of lounge owner.
    Lounge services may not be available due to temporary closure at some airports outside of Japan.
Airport Lounge Current Situation
Singapore SATS Premium Lounge Open
(Food and beverage services are partially restricted.)
Delhi Plaza Premium Lounge Open
Mumbai Adani Lounge Closed
Chennai Travel Club Lounge Partially closed
(Lounges located at 3rd floor is only available.)
Opening hours:
Operated by 0:00 am - 10:00 am
Jakarta Garuda Indonesia Business Class Lounge Open
(Food and beverage services are partially restricted in accordance with instruction of airport authority.)
Sapphire-Plaza Premium Lounge Open
(Food and beverage services are partially restricted in accordance with instruction of airport authority.)
Bangkok Thai Airways International Lounge Partially closed
(Royal Orchid Lounge located at E concourse is only available.)
(Food and beverage services are partially restricted.)
Opening hours:
Operated by 5:15 am - 0:00 am
EVA Air Lounge Closed
Miracle Lounge Partially closed
(Lounge located in G concourse is only available.)
Ho Chi Minh Le Saigonnais Lounge Closed
Rose Lounge Closed
Hanoi Business Class Lounge Open
(Food and beverage services are partially restricted.)
Manila PAGSS Lounge Open
(Food and beverage services are partially restricted.)
(Some facilities such as smoking room and shower room are temporarily unavailable.)
(Reading materials are temporarily unavailable.)
Kuala Lumpur Malaysia Airlines Golden Lounge Closed
Yangon Mingalar Sky Lounge Partially closed
(Food and beverage services are partially restricted.)
Phnom Penh Plaza Premium Lounge Closed
Sydney Air New Zealand International Lounge Closed
Perth Air New Zealand International Lounge Closed